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The purpose of this policy is to detail the official company position on
the acceptance of merchandise returned to the store by customers who have
previously purchased merchandise.
POLICY: All sales are final.
Merchandise may be accepted for return solely at the
discretion of the company and only in accordance with the following terms:
- All
returned merchandise will be subject to the application of a 20% restocking
charge which will result in the reduction of the amount of credit or refund,
if any, given.
- Under
no circumstances will merchandise be accepted for return if the merchandise
or packing materials are damaged in any way or if accessory or packing
materials are missing.
- The
manager must approve all merchandise returns and authorize the issuance of
any credit or refund.
- There
will be no cash refunds. All returns will result in the issuance of a store
credit that can be applied to the purchase of any other merchandise or
service at the store.
- Under
certain circumstances, the manager may decide that the best interest of the
company will be achieved by granting a refund. The store manager, on a
case-by-case basis, may elect to grant a refund and this will in no way be
constructed as a policy of granting refunds. If a refund is granted the
following conditions apply:
- Sale
where cash is tendered � A check will be issued to the customer
within 3 days of the authorized merchandise return and acceptance. The
check will be mailed to the customer at the address given on the sales
receipt.
- Credit
card sale � A credit will be issued to the card against which the
original sale was billed within 3 days of the authorized merchandise
return and acceptance.
- Sale
where check is tendered � A check will be issued and mailed to the
customer within 21 days of authorized merchandise return and acceptance.
- There
will be no refund of shipping charges, if any. It will be the responsibility of the customer to pay
shipping charges to return the merchandise.
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